I bought my Compaq Presario V3000 laptop on 16th December (laptop serial no. 2CE6430HYK) in Pune. It is surprising to note how many problems I have faced with the laptop in such a short span of time. It is even sadder to state that the HP after-sales service has been of little help. HP's service centre "Aargee Systems" located at Sadashiv Peth, Tilak road, Pune presents the worst example of customer support and after sales service.
1. On 8th August the hard disk of my laptop showed a failure. I submitted it in Aargee Systems on 9th August with the token no. 17809. I received my laptop back on 14th August. I found to my surprise that the OS had not been loaded on my laptop when, after the replacement of hard disk, it should have been their duty to load it.
2. After 2 days of "hard disk replacement" the "new" hard disk again showed a failure! I had to submit my laptop again. This time my token no. was 18212. I received my laptop back after a no. of days and this time the problem seems to have been fixed.
3. On 17th September, the LCD of my laptop started showing problems. I submitted the laptop again in Aargee Systems on 18th September with the token no. 19005. I received my laptop back on 1st October with the LCD replaced. Yesterday, on the 21st of October, the LCD of my laptop again went blank just after 20 days of getting it back from the service centre!
4. Along with the LCD replacement, I had also lodged a complaint regarding the CD/DVD drive which faced problems in reading and writing CDs and DVDs. I was told that the CD drive was replaced but the problem still persists.
I am a student and I cannot keep running with my laptop to the service centre every other day. The service centre is far from my hostel and not only does it cost me a lot of money to make the frequent trips to the service centre but it also causes me a lot of mental strain. I need the laptop for my studies but continuously persisting problems means that the laptop has been of little help. It is surprising that the laptop has shown so many problems in such a short span especially since yours is such a big name in this segment.
I demand immediate attention from the authorities concerned in this regard. There seems to be a major fault with my laptop itself and I believe there is a valid reason for HP to replace my laptop.
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