SASIKUMAR SUBRAMANIYAN K.C
BLDG NO.13/564B
KULANGARA HOUSE
MATHANAPARAMBIL HOUSE
MANJUMMEL P.O
COCHIN-683501
SUB:- REVERSAL OF MY BARCLAY CARD PRIORITY CIRCLE Rs.6000/-
. My Barclay credit card no is 4339487969879561
I received a call on my mobile (9447327032) from your executive on
30-9-08 at 11.32 a.m from the telephone no.911145582600. I have the recorded telephonic talk of your executive and can produce the cd if required to you. The executive informed me about some offer but after the call I told him that I have to think over it and I didn’t give any confirmation to the same. He assured me that he will not debit any amount to my account without my confirmation. He also told me that I would be receiveing a letter from Barclay Card priority circle within 14 days and after reading all the terms and conditions I have to give a call as a confirmation to the offer then only it will be debited to my account. But till now I have not received any such letters from your bank.
I received a sms on 7-10-08 at 1.15 p.m stating that
“WELCOME TO BARCLAY CARD PRIORITY CIRCLE A CLUB FOR SELECTED MEMBER LIKE YOU SPECIAL BENEFITS LIKE CASH BACK, HOLIDAYS, A WELCOME LETTER ON ITS WAY.PLEASE CALL ON 044-43300301 IF YOU DON’T RECEIVE THE WELCOME LETTER IN THE NEXT 7 DAYS”
On 11-10-08 (Saturday) I was shocked to receive a sms stating that an amount of Rs.60741 (Rs.6000 service tax741) has been debited to my account
On 12.10.08 (Sunday) I was not in station to give a complaint regading this
After seeing this I had given a call on 13-10-08 (Monday) to the call centre & asked how it was debited to my account t without my consent and lodged a complaint. They told me that they will forward it to the concerned department.
I received a STATEMENT ON 22-10-08 and saw that Rs.6000 with servicetax 741 has been debited to my account with the dated 30-9-08.(It is very clear that it was the same day which your executive has talked with me and it is the same day that it has been debited to my account). Again I had given a call on 23-10-08 lodged a conplain and received a reference no-154987 from the call centre. I have given a call to Chennai Barclay Card priority Centre (ph-43300301) stating to cancel the same amount. I also checked with your call centre people on the same day whether I should make any payment since my due date falls on 28-10-08 . But your people told me that you should make the minimum amount payment of Rs.340/- to avoid late payment charges. I once again confirmed to them that by paying the minimum amount you should not take that I am confirming the offer to you (of Rs.6000/-). Your people told me that they will not do so and that that amount will be reversed in the next statement.and so I pad the amount of rs 340- /- by way of cheq no 424872 dated 23.10.08 at canara bank panapally nagar branch
At drop box phothans video libery . they told me to call them after 72 hours
Again after 72 hours on 29-10-08 I lodged a complain to your Mumbai office (ph_022-40162380) (I called up Chennai office also). They asked me to call after 3 days The Mumbai office people told me call on Saturday (after 3 working days). When I called on 1-11-08 to your Mumbai office and found shocking to hear that they cannot wave out this payment
I am mentally veryupset with your banks behaviour with me. Kindly take this matter very seroious and urgent and wave of my amount of Rs.6000/- with the service tax
Otherwise I have to take up this matter to the court of law and. Also I will report the matter to the RBI credit card complaint wing, and report to the editor to all the newspapers.
Thanking you 3.11.2008
Sasikuma
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