On November 21, I booked tickets through IRCTC using my credit card no.5546198199838006. I booked 1 ticket for Rs.470/- for 2 persons and another ticket for Rs. 235/- for one person for onward journey from coimbatore to chennai on 23/11. I also booked a return ticket the same day ie., on November 21, from chennai to coimbatore on 25/11 for 4 persons for a value of 1540/-. This are my transactions on that particular day with the IRCTC. But to my shocking I have found that for a single purchase of tickets at a value 235/- and 1540/- I have billed twice. To be more clear Rs.235/- and Rs.1540/- have been billed twice instead of once.
This I came to know only on November 28 after the generation of my bill on November 26 and called immediately the call center in the evening and reported about this for which the person who spoke to me had given me a reference number as 117735 and assured me to forward the complaint to the concerned authority and help me in this regard before December 2.
Kindly take this as serious issue and help me by crediting the above said amounts and their respective service taxes and other charges into my account.
With regards
K.S.RAJASEKAR,
Mobie No: 94438 19652
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