To, Customer care services
ICICI bank credit card division
Dear Sir,
I had deposited Cheque no 448770 for Rs4, 945/- at Langford bank branch on 11-11. I received my monthly statement in last week of Nov. To my suprise I was billed and fined for non payment of dues. This was brought to the notice of the concerned personnel in your bank. Subsequently I asked for cancellation of my credit card and issued a cheque for Rs16, 499.30 (this outstanding amount included the balance amount of Rs4945 non payment fine for Nov).
Today I receive a statement from ICICI bank that my missing cheque for Rs4, 945/deposited in Nov has been conveniently encashed by your bank on 11-12.
SinceI have already deposited the said amount when I cancelled my card, as your bank claimed to have no knowledge about the existence/whereabouts of the deposited cheque I request you to refund Rs 4, 945/- and also demand an explanation for the same at the earliest.
Your's Sincerely
Ravi Shankar
From: CUSTOMERSERVICE
To: [email protected]
Sent: Wednesday, 3 December 12:58:23 PM
Subject: Status of your request SR88165095
Dear Customer,
Request Number: SR88165095
Type of query: Request for Cancellation of Credit Card
Resolution: As per your request we have cancelled your credit card xxxx8017 on 03/12.
Please note: This is a system-generated e-mail please do not reply.
Sincerely,
Customer Service Team.
ICICI Bank Limited.
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