Dear Sir,
This is reference to my SBI Credit Card No. 4006 6760 1827 7270, which was lost at Chandni Chowk, New Delhi on 22-11 afternoon. I came to know about this loss on 25-11 and got the card blocked immediately and lodged FIR at Chandni Chowk police station.By that time, someone made a purchase worth Rs. 35, 000/- at different places from this card. I raised dispute form for these fraud transactions with the bank, for which response from bank was very casual and non-responsive. My concerns in the instant case with the bank are as follows:
1) The representatives were following a normal practice of communication with me before approving the amount. However in the instant case where transaction was more than Rs.35, 000/-, no such communication was made with me and the amount was approved without my knowledge and consent.
2) It was also requested and pursued with the representative for disclosure of place of transaction, an information which would have been of crucial significance and help in tracing the offender. However, SBI representative remained totally unresponsive to my repeated earnest pleas (refer various emails from December’08 to March’09)
3) I had also been repeatedly pursuing for the vendor copy of proof of purchase, which was not provided. Subsequently as late as six months, I was provided with vendor’s proof for only one purchase out of 5 purchases and proof of the other purchases is still at large.
4) I have been a committed and regular customer of SBI Credit card and my track record is impeccable as is evident from SBI statement (enclosed herewith).
Further, as a closing note, it is necessary to bring it to your kind attention that the page no. 2 of SBI monthly statement indicates “FOR BETTER MANAGEMENT OF CREDIT, WE WILL MAINTAIN STRINGENT CONTROLS / NOT APPROVE HIGH RISK TRANSACTIONS”. However in the instant case, it was exceedingly disappointing to note that the said value is not being adhered to, thereby leaving me distressed knocking from door to door for relief and to add further agony. SBI’s billing department / recovery people have been persistently following with me for this payment of about Rs. 35, 000/-, for which I have not made any purchase. Now, my humble request to you therefore would be to lock into the matter on utmost priority and do the needful.
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