Credit Card
Wrong Commitment

Hi,

This is Rajan Kohli I had a complaint against your Collection Agent as He has committed me the waiver of late payment charges.

In the month of apr I requested him if he can get the late payment charges reversed he committed me the waiver of 1400/- and has taken the payment as (min due -1400) and in the month of May when the waiver was not there I called him and had a check and he said he has missed it somehow and this he will be raising the waiver along with the current month charges (i.e 2000) and again has taken the payment as (min due - 2000) and again I receive the statement and no adjustements are there, then I got a complaint logged with customer care (MY BIGGEST MISTAKE) I logged the complaint on 27- May and after that I received not even a single call on the issue, in the meanwhile I was getting continuous calls from your collection people and I had asked them to update the details on my complaint as I do not have any update.

Now today I called your customer care for the update on the complaints and came to know that the complaint was closed on 28th without taking any confirmation from the customer even collection people (HSBC Mumbai) has not updated that the complaint is closed.

When I asked them why there were no confirmation taken or why I have not been updated on the complaint, they say I have to call then and check they will not call us, I am afraid if this is HSBC Customer Care.

Now I am asking for the waiver of -(Previous commitment) and 1300/- New late payment and Overdue charges.

So, This is to request you please go through the same and provide me the necessary waiver so that I can make further payments.

To bring in ur knowledge if i would have been informed by ur CC that they are not going to reverse the same on time I should have written it to u much earlier to get the same resolved, as delay fom their side has again let the payment not made on time.

Please update at the earliest to get the issue resolved so that I can get the payment made.

Also I will be surrendering the card looking at the service.

Thanks,

Rajan Kohli