Hi,
This is Enoch. P .I hold a savings account as well as a Citi bank IOC credit card. My Credit card number is 4385 8715 0473 5003.According to the standing instruction of the credit card, the payment due date was Aug 17th for a min amount of 4206, I deposited Rs 4000 in the bank on 14th Aug. I received an sms 2days before that stating that
a balance of Rs210 was in my savings account and i thought that the amount would come to Rs 4210 and since my credit card is linked with the SB A/C .the amount would be automatically deducted .but this did not happen, On 17th Aug I received an SMS stating that the amount in the SB A/C was Rs3798.50 because I did not maintain a min balance of Rs10, 000 there was a service charge and an amount of Rs 411.50 was deducted about which I was not informed by sms or email, so I called up citi bank on 18th Aug and transferred the remaining amount (Rs 3798) to the credit card. I still had to pay a balance of Rs 408 to the credit card. On 24th Aug I received a mail and an sms stating that I have to pay Rs 5091 immediately and the payment was past due. I don't understand this. I paid a sum of Rs 410 to the credit card on 24th Aug and on 25th Aug I receive a message saying that a sum of Rs 0.50 was received. Is Citibank playing Games with customers?? I know You guys have so many bad debts and know You guys have a lot of pressure from the VP but this is not the way you treat a customer who's paying you regularly. I have so many ways to Avoid paying you money and you guys cant take a hair from me. If the same condition continues, I have all receipts and I will book a harassment case And I wont pay you a penny. I need the complete clarification regarding this and If possible a call from your executives or manager and I wont spend money in calling you, its a waste of time and money, Waiting for a reply as soon as possible...
Thank you
Enoch. P
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