Respected Sir / Madam,
I am reffering to the Cr. Card which I posses on the above name.. DOB 14/09/1963, Mumbai. When I applied for Cr. Card in the year 2006 I was told that its life time free card where I dont have to pay Annual Renewal Charges. After which I have applied for the Cr. After complition of 1year the card was renewed and I was sent another card Exp date is 07/13. In the year 08 in the month of July I recd a statement where Annual Fees were levy and which I objected and didn't pay as it was told to me this card is life time free. After long discussion for almost 3 months later the Statement was reviewd and was re-sent to me by giving cr. of the dues that is annual fess and late fees. Now, again in the month of Aug'08 I recd statement with annual charges levy. I am paying my Cr. card payment deducting the same and also penalty charges levy for non making payment towards the balance dues.
You are therefore requested to please look into the matter and reverese the annual charges alongwith the late payment fees immediately and send me the fresh statement duly with squaring outstanding dues. So to enable me to keep my accounts uptodate.
If this matter is not resolved once for all than treat this letter as cancellation of my Cr. Card with immediate effect.
You are also requested to please tell ur tele caller people not to give reminders call to any customer at un-appropriate time thats is at 2.pm, 3.pm or3.30pm on holidays as they are disturbing the privacy of customers. The contact no which are given while filling up the form doesn't mean that someone should call anybody at an un-appropriate time.
look forward for your reply to the complaint at earliest.
thanking you,
Harshad Rathod
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