Service tag: FW1J1BS
I have bought the above mentioned Laptop from DELL in May 08 and for the past 3 Moths I have been facing a problem of my laptop randomly shutting off.
I have been constantly calling up Dell for the resolution of the problem but to No awail.
In the calls I have been making after the average holding time of 20 Minutes I get a cluelss Customer service executive who tells me to try something new
Some of the things I have been told to try out in my numerous Conversations
1. Run Diagonostic test
2.Formatt and reload Vista
3.Change the battery
4.Run computer on Power without battery
5.Run Computer on Battery without Power cord
6.Remove Ram and run Computer
7.Update Bios
I am really fed up for dell giving me a junk machine and what is more Frustruating is calling up Dell and trying to solve the problem which is of No Avail.
I am interested In getting a full refund for my machine if the same problem is not solved. I have repeatedly asked for the Postal address where I can Send a Legal Notice by registed Post but all I keep getting by email is a complaint resolution form!!!
I have repeatedly filled the form stating the complaint has not been resolved but again to No avail
Some one Pleas suggest what to do or its Rs 50, 000/- Down the Drain for me!!
Dhruv Puri
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