1. Deutsche Bank had stuck a deal where they offered me (Anindyo Moitra) 'The Great World Vacation' scheme which was agreed by me over the Phone on a call from Deutsche Bank representative.
2. ' I need to pay 6 EMI's of 1123.67 total Rs.6742 and 500 handling charges with no other hidden or extra cost '.
3. After the first EMI payment Deutsche Bank informed me Over SMS that I need to urgently Clear the Remaining amount as my Card was cancelled, the reason they say that it was the sole discretion of the bank and they reserve the right to do so at any point of time without prior intimation.
4. After interacting with them it was found that the package/scheme availed by me stood active although my card was cancelled.
5. Deutsche Bank insisted up on full payment but I stick to the agreement and paid them 4 installments till date. EMI of Rs.1125 each.
6.Now when I want to avail the 'The Great World Vacation' (with reference to booking form no 806380 offered by Deutsche Bank. ) Heritage Holidays Pvt. Ltd is asking to pay Rs.1640 more as Utility Charges.
Grievances:
1. Why Deutsce Bank wanted to realize full Payment of the Package? The Package was 6 easy EMI's of Rs.1125 each.
2.Why my Card was cancelled without prior Intimation and why extra charges are levied on the remaining amount?
3. Why after Paying 4 EMI's the Heritage Holidays Pvt. Ltd is asking to pay Rs.1640 more as Utility Charges? while it was stated that no other charges except Rs.500 as handling charges will be debited on my Credit Card after I avail the Package.
4.Deutsche Bank is very reluctant in replying to the mails I forwarded to them ([email protected], [email protected], Mithun Bhakta/db/dbcom@DBAPAC, Cards Care/db/dbcom@DBAPAC, Aanchal Gidwani/db/dbcom@DBAPAC, Customer Care/db/dbcom@DBAPAC, Binku Dutta/db/dbcom@DBAPAC) at least 10 times.
I want Deutsche Bank to Return all my Paid EMI's with Immediate effect.
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