Dear Sir/Madam,
I used to hold Deutsche bank credit card 5268610137083004 which I have not used since january. Recently, I have come to know that the bank has levied a wrongful charge on my account. I have paid the complete amount and I always maintained a good credit history. The last usages made on 5/12 amounting Rs. 2837.00 and last payment was made on 12/02 amounting Rs. 3.333.00 matching the total outstanding. I have made the complete payment outstanding except the late payment charges of Rs.1274.18 which the bank charged on me during January, as I missed the due date for some un-avoidable reason. However, when I called up the bank customer care at that time for the waiver of this extra charges, they agreed upon the same. Now the bank is saying that the charge was not waivered, and henceforth they have applied extra charges all through this 20 months, and asking me to pay Rs.15, 000.00. The bank has not sent me any statement al l through these months and I strongly feel this is a deficient service from Deutsche Bank violating my consumer rights. Therefore, I insist the bank to take immidiate action and close the account right away.
Expecting earliest response. My mobile number is 09623020762
Thanks
Atanu
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