I have been using a DB credit card since December. Made my first payment in January & since then, I have not been receiving any statements. I have called the customer service on many occassions since February through today but all in vain. Although I received my statements after many requests in May & made a payment of Rs. 5000 on May 19 which reflects in DB credit card's account on May 23, I have been charged late payment charges from my February through May statements. I requested the customer care people & a floor supervisor (Shweta) to remove these charges but they asked me to make the complete minimum due payment which is Rs. 277.94 more than my last payment of Rs. 5000 after which they will check if the late payment charges can be removed. It is not my error that has prevented payment. It's the lack of responsibility of customer care agents at Deutsche which has resulted in late payment of my bills & me being charged late payment charges. I would definitely want someone to take care of this.
I expect a refund of the late payment charges the interest that has accrued due to not receiving my statements.
0 comments