Hello,
I wish to file a complaint against DISHTV DTH Service. On 7th of Nov After getting the advice from DISHTV customer care i recharged my DISH TV package for Rs.740. The advice given my the representative was that i had to resharge for Rs.740 to avail the offer of ZRZR wherein Rs.40 would be deducted for downgrading charges from Platinum package to silver package. And the rest Rs.700 would go into my account and he would activate ZRZR scheme on my account. He asked me to call the customer care after recharging. I called the cutomer care after recharging and requested to downgrade my package to Silver and make me avail the benefit of ZRZR offer. But the issue raised by a representative called Vijay was that he would be able to downgrade my package to silver but he cannot activate ZRZR offer on my account. He said i can either opt for ZRZR or downgrade my package. Whereas the 1st person who spoke to me never said this and asked me to just recharge my current pack and never mentioned about selecting Silver pack while recharging. Vijay the 2nd rep i spoke to, gave me a 2nd advice to again recharge for Rs.250 and select siver package while recharging so that i would be able to avail both ZRZR and downgrading the package. He said after recharging for Rs.250 the 2nd time i would be able to avail ZRZR offer for the whole Rs.990 less Rs.40 for downgrading charges. After questioning he answered that yes this Rs.250 is just for selecting my package to SIlver. Now when i called the customer care the 3rd time after recharge for Rs.250. They come up with a 3rd reason that i would be able to avail ZRZR offer only for the 2nd recharge for Rs.250 and not for the 1st recharge of RS.740. Whereas i was said that i would be able to avail the offer for Rs.950. I have spent my time, money but what i got is waste of time waste of money and recharging my account twice but still not able to avail the offer.
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