To The Electrolux
It is a matter of great regret that in spite of sending several E-mails to your company you have not bothered to reply on a customer complain. Finally, I have issued a notice to the dealer and if I don’t receive right attention I shall go legal way while Your Company shall also be made a party. I reproduce below the notice sent to the dealer for your reference.
FINAL NOTICE
Dt:26-05-08
From
U C Patnaik
503 Imperial Manor,
Ameerpet
Hyderabad
500016
To
The Next Retail Shop,
Begumpet
Secunderabad,
This is to bring to your notice that ever since the Electrolux AC 18 WCR was purchased from your showroom on 04-03-08 vide bill no 147233, has not been working satisfactorily. Immediately after 2/3 days it was purchased it was attended once for service. Again after several reminders it was attended 2nd time on 01-05-08 by your third party service agency TeckCare. They could do nothing and declared that the AC is ok. We complained immediately after the same repair that the AC was not performing satisfactorily and the service technician came after 15 days for the third time but could not do any thing. as. It is having several defects on its thermostat as the compressor stays on for 5 minutes and off for 40 minutes, inadequate gas resulting in very poor cooling ie less than an one ton AC .It reported that it is not a 1.5 Ton AC as mentioned in your bill. It gives the effect of less than an one Ton AC.
• This is the final notice served on you so that you replace the AC with in 7 days from issue of this letter failing which we shall be constrained to report the matter to:-
• Consumer forum for redressal
• Action against your organization for selling under rated goods to the appropriate law enforcing authority.
• Publishing the matter in the press.
• We shall not be held responsible for any consequent damage arising out of the same.
U C Patnaik
09949693280
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