To
The Chairman
Electrolux-Videocon Industries Pvt. Ltd
Plot No. 248 (1st Floor),
Udyog Vihar Phase IV, Gurgaon – 12
Haryana, India
Respected Sir,
We had purchased an Electrolux Refrigerator Model number ER45FF last May from Vijay Sales in Mumbai. Exactly one year later after the warranty period was expired the fridge stopped cooling. We placed a complaint and a technician came and changed the timer, ad we had to shell out Rs. 3, 100.00 inclusive of his Rs. 400.00 service charges. after a few days we realized that the vegetables and chillies kept in the vegetable tray we freezing (tomatoes were solid rock), we again called the technician and he came and saw and declared that if you change the temperature it will work fine as my fridge was working perfect, heleft after changing the fridge bulb as that was also not working... it did not end there... after that our full fridge turned into a freezer, milk froze in the chiller and curd in the shelf. We contacted them again, this time the technician told us that the Temper was not working and he had changed the temperature control for observation... which was news to us. He turned up the next day and changed the temper and the bulb again as the bulb got fused again. The story remains the same.. my Rerfigerator has turned into a full Freezer.
I hope this complain will be treated by you in the right spirit and due corrective measures will be taken by you to avoid further harassment on my bent.
Thanking you in anticipation of you right action.
Suresh Subramanian
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