DEAR SIR,
WE PURCHASED A BRAND NEW " ELECTRLOX " REFRIGERATOR FROM THE DEALER IN COX TOWN, BANGALORE (KUNDAN ELECTRONICS) IN THE MONTH OF NOVEMBER. FROM THE TIME OF PURCHASE (IMMEDIATELY AFTER 1 WEEK), THE REFRIGERATOR STOPS COOLING AND THE FREEZER COMPARTMENT ALSO STOPS WORKING.
SEVERAL TECHNICIANS CAME TO SEE & RECTIFY THE PROBLEM, EACH COMPLAINT TAKING MORE THAN 2 WEEKS FOR A TEHNICIAN TO COME. AND NOW A YEAR HAS PASSED WITH THE PROBLEM STILL NOT SOLVED.
FINALLY A SENIOR TECHNICIAN REPORTED THE PROBLEM TO THE VIDEOCON OFFICE IN WILSON GARDEN OFFICE IN BANGALORE TO ONE MR. RAVI WHO IS IN CHARGE OF ISSUING THE REPLACEMENT ORDER. BUT HE ALSO GAVE SOME LAME EXCUSE STATING THAT THE SAME MODEL IS OUT OF STOCK AND THAT HE WILL GIVE US A BETTER MODEL FROM VIDEOCON. NOW 2 MONTHS HAVE PASSED.
WE HAVE MADE SEVERAL TELEPHONE CALLS, EMAILS AND THIS RAVI HAS EVEN STOPPED TAKING OUR CALLS.
THE FRIDGE HAS BEEN LYING IDLE FOR THE PAST 1 YEAR AS WE COULD NOT USE THE FRIDGE.
CAN YOU PLEASE INSTRUCT THEM TO SEND A BRAND NEW REPLACEMENT IMMEDIATELY.
THANKING YOU,
NAKULAN RAGHU
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