18.05.2009
Dear Sir
Ref: IFB – Eiena Washing machine
Bill Date : 28th May
Customer Code : 4386
Customer Name & address: Cyriac John / Anitha
G2, Good Earth Hermitage
Near BSNL Exchange
Chevayoor
Ph : 9947282871
Dealer: Nandilath G Mart – Calicut
Service Group: Surya Electrical, Calicut
The undersigned is an extremely dissatisfied customer.
The afore mentioned machine purchased is not over one year of completion wherein I have had the following complaints.
1) The switch has fused more than 3 times.
2) The drum is leaking
3) There is vibration in the machine and the machines moves 2-3 feet from its position.
4) Further, every time a complaint is registered & attended to the service station company fails to give me a copy of the same. Despite, having asked them repeatedly and even speaking to some of your top brass heading Kerala State for IFB. This has become a game of eye wash.
Sincerely hoping that the company takes immediate action and replaces the machine.
Anita
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