I own IFB Washing machine for more than 12 years and have been having AMC since then. Recently the machine encountered some loud noise when in dry mode. I had registered a complain (Compliant No: 2852177) on 24th March. The concerned service personel who attended the complaint said that the bearing needs to be replaced and a technical guy will attend the same. The next day the technical guy came and after checking the machine told that the internal drum also needs to be replaced. He came the following day with a new drum and replaced the drum in the machine. After starting the machine water started leaking from inside. The technical guy after much struggle told that the outer drum also needs to be replaced and he will replace the same the next day, but he did not turn up. On 29th March he came and replaced the outer drum also, but this still did not solve the problem as water was still leaking from the machine. He suggested that the new drum which he has got is also faulty and he will get a new drum again and fix it. From then on neither he or some other personel turn up to fix the problem. I called up your customer service care centre and was shocked to know that the complain is closed without being correctly resolved. The customer care personel registered a new complain (Complain No: 2875976, Date: March 31st 2009) and also gave me the number of the service manager in chennai (Mr. Guna - 9941013800) and told to call him. I had called the said number and spoke to the service manager and he assured to get the machine fixed, but again the person attending the complain told that the technical person needs to sort this. Till today no one has turned up to solve the complain. I don't understand why you have such in-efficient people and what is the use of a AMC when I am unable to use the washing machine for more than 10 days. I request you to take strong action on the concerned people at IFB Service people in Chennaii and also request you'll to resolve my issue as soon as possible.
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