From: Joby Thomas [mailto: [email protected]]
Sent: Sunday, November 06 11:51 AM
To: customercare; info; [email protected] ; Siddhartha Singh; Suman Chauhan; customerservice; RUDOLF D'SOUZA; [email protected] ; Shraddhanjali Sonune; SUNNY PRATAP; Aslam Karmali; customercareofficer; Nandu Rajadhyax; Shashank Sinha; CRR Bangalore
Cc: Nikhil Yuva Vikas ; [email protected] ; Josey Michael ; Rinu ; CA Abhilash V Francis ; [email protected] ; jobythomas
Subject: Complaint Letter
Dear sir,
We are really sorry to start this mail with your tag line “your friend for life”. Your company & customer executives failed to live up to the expectations set by us based on your company’s outside image & tag line.
Please read through the below email of our experience with your company & product service.
Product purchasing date : 18/07
Invoice cum receipt No. : 18928604
Amount paid for extended guarantee: Rs.1250/-
Guarantee period : 18/07 to 17/07
Authorized service centre: JP Service, Banglore, Ph 26765033
We have already complained about our purifier issue on 21/10 and complaint number is: 64144879 .We have got a confirmation from Umesh (customer executive) that they will send a engineer soon. After the consecutive reminder calls on 27th & 28th, an engineer was sent to us on 29th of October for servicing the product. But he went back after verifying the issue with the product by removing everything. After the same we have been reminding them everyday till today & there is absolutely zero response from your organization..!
If we are not receiving any response from you in the next 48 hours, we will be compelled to register a complaint under Consumer Protection Act for not serving the guarantee & keeping a completely wrong Tag line.
Hope you will consider this request well in time & take appropriate actions..!
Thanks & Regards!
Yuva Vikas
Somascan Society,
Balaji Nagar
SG Palaya
Banglore
Phone number to contact:
Fr. Santhosh : 91 9480258948
Joby Thomas: 91 9742439947
Rinu Thomas: 91 9986265633
Jinto : 91 9740820671
Nikhil Joseph: 91 9715212631
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