I am persuing for service of my vaccum cleaner since past 1 month & till now I am sitting on the same track, without any revertals.
Mukesh Yadav
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From: Mukesh Yadav
Date: Sat, Jan 10 at 10:12 AM
Subject: Re: Urgent: Complaint on Installation
To: [email protected], [email protected]
Cc: [email protected]
Hi,
Before reading this mail I would request you to pls go through background of this mail which is attached to this mail below itself :
Some how i got background mail in history,
But now i believe its a common practice in eureka forbes, until one complains to higher authorities, he cannot get his job done
My complaint on service of my Vaccum Cleaner is lying at your indore office since past 20 days & every time we call to that no. we get the only assurance & no service when we ask should we come to office for service, the regular response is
"No sir you do not need to come, we will get it done.
Can you pls help me in getting services out of my Investment.
But above all Eureka Forbes is a Hopeless Company, you can expect better services in Govt sectors but not from...
This is the 2nd item i purchase with name of this brand & my 2nd biggest mistake.
On Fri, May 16 at 1:36 PM, pratim singh wrote:
Dear Mr Mukesh,
I have spoken to Mr yosesh rathore at indore, job will be done.
Surely will take care that it doesn't happen again
Thanks
Regards
Pratima
From: ANU KOTIAN [mailto: [email protected]]
Sent: Friday, May 16 1:26 PM
To: PRATIMA SINGH; INDORE - (CRM)
Subject: FW: Urgent: Complaint on Installation
Can you please speak to this customer urgently.
Regards,
Anu Kotian
From: Mukesh Yadav [mailto: [email protected]]
Sent: Friday, May 16 10:12 AM
To: customerservice
Subject: Re: Urgent: Complaint on Installation
now it seems to me that you are least concerned about your customers
pls tell what shuld i do to the unit i purchased.
mukesh yadav
On 5/14/08, Mukesh Yadav wrote:
Hi,
I had purchased 1 aquaflow from your counter inside Big Bazaar in Indore (Tresure Island) Madhya Pradesh on Sunday 11 May From the day onwards i am following up for the installations, the Big Bazaar guys assured that the installation will be done same day, i said ok & was waitingon sunday but no body came then i talked to your office in Indore & they said they have not got any confirmation from Big Bazaar, i requested them to get the same installed the commited to get it done by tuesday But as you know tuesday is already gone then again we confirmed they said we are overloaded so it was not possible.
I said ok pls get it done by wednesday, they committed but till now i am waiting for the person to come & get the unit installed.
Even i tried to call Branch Manager Mr. Dhiraj 9893392222 (as communicated by your call center in Indore) he is least bouthered to attend a call.
My questions are simple
Are you guys bluffing us.?
What shuld i do to the unit i have got at my home cz i can not eat it, pls cofirm can you take it back?
If not then pls suggest what to do in such cases?
What is the level of commitment that we expect from a private company which is in service sector & is least bouthred to response the customers?
Or should i just throw the unit?
Expecting your prompt response... at least on this mail.
--
Thanks & Regards
Mukesh Yadav
09826070083
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