To From: 37, Royal Bungalows,
D.P. Pandey Nipania Road, Nipania,
Manager Customer Care, Indore Dvn. Indore-452016.
Eureka Forbes Ltd, M: 9893058373
Sapna Sangeta Road, Ph: 0731 4037847
Indore. E-mail- [email protected]
Re: Complain on Eureka Forbes Ltd machinery (Aqua Guard) and fraud from Sales personnel.
Dear Sir,
Once a guy came to our colony (Royal Bungalows) and distributed a Business Card that I am attaching with this complain. On 07/10 I called the guy for an Aqua Guard of Eureka Forbes Ltd. He came to my place along with other guy (told us that he is the Leader of the 1 st guy) and shown a prospectus of different models (Eureka Forbes Ltd).
He convinced with the Aqua Guard RO model amounting Rs-14500/-. On that very day they delivered the product with fitting the total tools into my kitchen.
For that service they took 5400/- cash and 9100/- self cheque No 470550 drawn on ICICI Bank and provided a receipt No 019429 from Eureka Forbes Ltd in the name of my wife “Ashima Mukherjee”.
Also told that the Warranty card and servicing card would be coming to my address within a month.
I talked with that guy vide Cell No 98272-85758 and 9301022489 as mentioned in the Business Card several times for servicing of the Aqua Guard as well as non receipt of any Warranty card and servicing card from Eureka Forbes Ltd.
After getting fed up I went to the office as mentioned in the Business Card “Sapphire Heights, A.B.Road, Indore” on 24 th Jan and complained regarding non receipt of Warranty card and servicing card also no servicing from Eureka Forbes Ltd.
The attendant put the complain no 279 (24/01) and sent a technician for servicing of Aqua Guard on that very day.
The technician visited my place and told that the Aqua Guard- machinery was not the original from Eureka Forbes Ltd. Also he called at 98272-85758 and wanted to know about the product.
After that I again talked at phone no 2578142/2578150 and described every thing happened to me. I got phone to 3268849 for Eureka Forbes Ltd, Sapna Sangeta Road and talked with you.
Now I am attaching the Business Card along with the Receipt from Eureka Forbes Ltd for your necessary steps so that I could get back my expense Rs-14500/- or the original Aqua Guard RO model machinery from Eureka Forbes Ltd.
This is a serious complaint from me. It is creating a lot agony into my mind.
I request you to understand my agony and redress the complaint within a few days.
Thanks & Regards,
Chandra Sekhar Mukherjee Dated: 28/01
Ashima Mukherjee Dated: 28/01
Enclo: As above.
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