Dear Madam/Sir,
With due respect, I would like to inform you that I have purchased a water purifier from company Eureka Forbes Ltd. and the machine name is Aquaguard Total RO Protect on 26th January. (Application no.- 015644). From primary stage onwards, I received a very poor service, the technician were not competent. However, after 1 year a person named Haradhan Dey from M/S Paul Enterprises (Franchise of Eureka Forbes Ltd.) came for Service Contract and the contract amount is 7250/=, which is abnormally high (more than half of the machine amount). They provided me customer code as 1007937178, Contract Receipt No.-10 and Application No.-20351834. Few months back, I have lodged a complaint for some problem in the machine’s tap, one technician came, but does not provide a remedy for the same. I therefore once again lodged a complaint, but no technician came, I further reminded them but till date no one came to rectify the problem in the machine tap. They are charging such a huge amount of money for the contract and in return providing such a poor and humiliating service to customer. I therefore would like to request you to do something so that consumer / customer in future time are not deprived like what I faced regarding aforesaid matter.
Thanking you and deep regards.
Yours truly,
Tirtha Sinha
Mobile - 9631112234.
email - [email protected]
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