Dear Sir,
I had purchased four red EVEREADY leak proof big batteries for my transistor radio. I did not use the radio much. After few days I casually opened the battery cover and found that all the batteries were leaking and the battery compartment was damaged by the leaking chemicals. I tested the power of the batteries and found that the torch bulb connected to it lit moderately bright. The voltage was more than 1.3 V. I am an assistant professor in Electrical Engineering. I approached the shop with the complaint but he said that once the seal is broken he can not help me. I searched the net and contacted the registered office over phone Number 91-33-2288-3950 on 12 Jun at 3.53 P.M. The person receiving the call directed me to contact the complaint branch on phone number 91-33-2281-5001 on the same day at 3.55 P.M. One person received the phone and asked me to send the defective batteries to their Cuttack office at Plot No.2658, Bhapur, National Highway No.5 Pin: 753011. I told that I would not like to spend more money in postage and they should collect the batteries from me. Then the person asked for my mobile number. I gave my number but till now no one has contacted me.
My complaint is that why such an experienced and large company has not been able to produce a perfect leak proof battery till date? In case of leakage they do not have local centers to replace the battery, even in the capital city of Bhubaneswar. Further, the battery may be replaced but what about the expensive equipment it has permanently damaged? I was using NIPPO batteries for last several years and those batteries never had the problem. I purchased EVEREADY as NIPPO was out of stock at that moment with the shop.
Batteries are used in expensive appliances costing thousands of rupees and battery manufacturers should produce trouble free batteries or else stop producing the product.
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