Dear Exide Corp.,
I have purchased Exide batteries for home inverter on 15th Jan. I had a company guarantee of 2 years.
Recently, we had issues with battery charging. When contact, the dealer (M/s master battery service, Vasai, Maharashtra – 401202) claimed that there are two issues
First, inverter is not working and second, battery need to be charged again.
We believed them and purchased a new inverted for Rs. 4800 and paid additional Rs. 200 for charging of battery. However, battery still does not work properly.
Hence, we requested dealer to repair / replace the battery as per guarantee. However, dealer is now refusing to attend the call. Such un-professional behavior has caused significant pain to us and may also harm the brand “EXIDE” in long term.
My details are as follows;
Battery Type: INVARED-500
Battery No.: IA7-26946
Invoice No.: 1498505127
Customer No.: 0000021445
Customer name: Nilesh Gandhi
Purchase date (from dealer): 15th Jan.
Contact No. – 09822919733 / 09421620287
I am hoping that you will be able to take necessary action,
Yours faithfully,
Nilesh Gandhi
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