I had purchased an Exide Car Battery Exide Max Type EM 32 emf. Mfg. code-2G1, Sr.14855 on 16th November from Somvanshi Battery and Motors, Shop No.4, DDA Market, Masoodpur Dairy, Vasant Kunj, New Delhi-70. Last one month or so this battery is not functioning well every morning the car is not getting started. I had serviced the car from Sharnam Motors Services Pvt. Ltd. Firstly for the starter and self when they changed the Armeture and secondly for the service of the car. I had gone to the Battery shop, which gave me to a service battery and kept my battery for testing the car started in the morning with the service battery normally with no problem. But the battery shop after testing my battery claims that the battery is O.K. When I tried in the next day morning the car could not start. The battery shop claims that myself is creating problem, when approached them. Again the service station was contacted and they tested with another battery and the car was started normally. As per advice of the battery shop, I called the Exide helpline, who came and tested the battery and claimed the battery is O.K.
Sir, I am attaching both the bills for Battery shop with battery guarantee card and also bills from the Motor service station. I am not sure who is right and who is wrong. Only problem is that I have been harassed for last one month. Apparently, the battery is not O.K. as with service battery both from battery shop as well from Motor Service Station, the car is getting started normally without any problem and this has been tried substantial no. 6-10 times and each time the car started normally but not with the problematic battery.
Sir, under the circumstances, I request you to make necessary arrangements for replacement of my battery as the battery has guarantee for 3 years.
Mr. A. Pradhan,
6142/3, Pocket-6,
Sector-D, Vasant Kunj,
New Delhi-70
Mobile No. 9910496556
Residence : 26124806
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