Sir,
I have purchased the scooty from TCS Bajaj last year in Nov.2007. ON 3rd Sept’08 I came to know there is problem in battery. I gave for the replacement of battery to your co. authorized dealer i.e. KAKKER OILS & BATTERIES. His shop address is 16/6, Mathura Road, old Faridabad chowk (Haryana). I gave the battery to Mr. Rajiv kakker on 3rd sept’08. He asked me to collect the battery within one week. Today is 10th sept’08. When I confirmed him today he said it will take 2-3 days more. When I contact Mr. Narender in Gurgaon. His mobile no. is 09310959642. He said he has received the battery yesterday i.e. on 9th sept’08.
Sir, I am failing to understand why Mr. Rajiv kakker has kept the battery with him for one week. Due to this I am facing many problems. I am not able to drive the sooty; it’s still lying in agency from past one week. Further, on 3rd sept’08 when I gave the battery to Mr. Rajiv kakker, he charged Rs.100 from me, by saying this is the transportation charges which I have to bear. When I said the battery is in guarantee period, the co. will bear the transportation charges, he asked if I want to give the battery for replacement I have to pay the charges, else I have to take my battery back. Along with the guarantee slip of battery, he has taken the photocopy of RC. Again I am failing to understand why he has taken the photocopy of the same.
Sir, if I am not wrong if the battery is in guarantee period, transportation charges have to be bear my the co .not by the customer, for which he has charges Rs.100 and he has taken the photocopy of my RC also. Sir, I can’t expect such type of services and problems from such reputed co, which your authorized dealers are doing, cheating and misguiding the customer.
As already week is over, I request you to look in to the matter and do the needful at the earliest.
Thanks & Regards,
Pankaj Kumar Garg
Battery Make: Exide
Type: 5L-B
S.No:050248
Code: 2i7
9958986999
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