Hi,
I bought a Whirlpool 405 Ltr. Refrigirator from e-Zone Delhi (Vikas Marg) branch on 5th March. They promised to deliver the product to me by 7th March. I told them to deliver the product to me on Sunday 8th March.
Company promised me to deliver the product on March 8th and I got the confirmation call from their warehouse on Saturday 7th March that I will get the refrigerator in between 12:00 PM to 5:00 PM on Sunday 8th March.
I sold out my old refrigerator on Sunday morning and waited for the product to be received in the evening. At 2:30 PM I just called warehouse and ask for the status then I came to know that because of some Transport vehical problem it had not been dispatched and they will confirm me the status in 5-10 minutes by calling me back. I did not receive any call from them and after 30 minutes I called warehouse again and they confirmed that because of No Entry in our area in Delhi Transport Vehical will reach there in the night and I will get the refrigerator by 8:00 PM to 9:00 PM in between and people will call me.
I did not receive any call and at 8:00 PM when I called the showroom for status I got the answer that because Vehical was been caught because of No Entry Area they did not deliver my product and took that back. I told showroom that I had not received a single call today and only I have been following up to get my product with them. They should have called me at least once to inform me the status of delivery.
First if they knew that our area in Delhi is a No Entry area and vehical can not enter in area before 6:00 PM why they promised that I will get the delivery of my product between 12:00 PM to 5:00 PM. I told showroom that since this is a festival time and summer have been started without refrigerator everything will be in vain by tomorrow and since I have to go to my Native place how will I take the delivery on Monday 9th March and I will have to change all my plans. When I asked them to cancel the order they told me that it will take at least 15-20 days to return your money back. If I would not have bought the product from e-Zone I could have bought the product from any electronics showroom on the same rates to which they could have delivered to me within 1-2 hours.
e-Zone showroom was not able to help me at all and they told me that I have to bear this till tomorrow because of their mistake and Refrigerator will be delivered to me by tomorrow by 4:00 PM positively. I am not sure how will they deliver the refrigerator to me by 4:00 PM if the area is a No Entry Zone till 5:00 PM but they have promised me this and it seems they were just rationalizing their mistakes and want me to bear everything because of their bad services.
I am not sure if the Refrigerator will also be actual which has been promised to me or of the latest make and model as I should get. They should not provide me from their old stock. The promises of this company seems ot be unbeliveable and they do not complete on what they say.
Thanks
Vivek Gupta
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