This is addressed to FAB INDIA Management...
I had gone to the fabindia store in bhopal and made a purchase of towels and bedspreads. the tag on the towel showed the price as Rs. 375/- " Towel Jac Haseena Cotton Blue Large" with a tag identity "A3AEAADFAC8QAABAG9G7" and tag no. 18427.0. however when i made the purchase i noticed that the price on the bill was Rs. 410/-!
When i brought this to the notice of the lady sitting there she started shouting at the top of her voice and told me very rudely that i should not question anything!!!
i was also told that whatever bill i had been given was final and no changes including returns will be entertained and i could " do whatever i wish" and that she didnt care about anything!
i went to fabindia because of the brand value and the product quality but i had a horrible experience. are your franchisees(?) trained to behave in this manner with customers?
when the tag showed a price of Rs. 375/- why was i charged Rs. 410/- for the same? (i have the tag and bill to prove this)
does your employee/franchisee have any right to behave with me or any customer like this??
what action does your company management contemplate to take against this erring employee/franchisee??
do you have a complaint cell?
how do you handle complaints from your customers?
what steps are initiated if these complaints are not addressed?
do you instill a sense of responsibility in your employess/franchisee to ensure customer satisfaction or you have enough customers and are not bothered about losing one???
does a customer have a right to question discrepancy in a bill or not??
are your employees aware of consumer rights??
does your company believe in consumer rights??
i hope you take appropriate action and reply to my questions???
regards
Pramod Sharma
0 comments