Purchased fasttrack ladies watch (titan ALLSS, 3QM WR, 2329SAA) during May/ June from your customer sercie centre (Choice Corner_TT Nagar-Bhopal) and with in 2 to 3 weeks the strap of the watch given away and the strap was not available any where for many days and we puchased twicw the strap by paying 350/= everytime and it got spoiled with 2 to 3 weeks everytime.
Last we purchased from the above shop on 13=6=2008 with an assurance that the same will be replaced if spoiled with in 6 months. On 16th AUG'08 we approched your customer centre (above reffered) and asked for replacement. Initially they refused to do so and then latter they asked us to leave the watch and strap with them and that they will inform us as and when they receive the strap/Ultimately they refunded the amount and we returned with out a strap. Their behaviour was not appreciable and it is a hurtening experience to walk into such a shop authorised by you. It is also surprising as how with such a reputation produce a deffective product and not able to service the same.it is useless to have a watch without a strap..will you please respond and replce the strap or will you please replace the watch itself?
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