This is a complaint I send to Holiday Inn Golden Mile in Hong Kong:
" I have been a customers of your Hotel for several times some years ago, due to business issues I have not been back to HK for these years.
Now that I am starting to come back to HK, I wanted to return to your hotel, but unfortunately my collegues in HK have desestimated this visit for the 1st of August untill the 5th of August (see my reservation 69029846 through the HRS reservation service) becouse of a misunderstanding with some customers I had to see.
I am trying to cancel this booking, and to my surprise I find that I can`t do that without loosing the 3470 HKD that were charged on booking. Please understand that I travel very much and I book Hotels constandly, so I do this almost automatically, now that I wanted to cancel the booking I find that I will loose the total of the amound charged. This has never happened to me before, usually there is a period of time in which you can cancel without cost or a small administration fee.
It is three weeks before my planned arrival, I just booked the room yesterday, and there is nothing I can do to get my Money back??? I find this policy very close to robbery, people who are so used to booking Hotels, take for granted that they can cancel a booking without cost, specially if it is with three weeks notice. "
It is a very dubious way to make money, but it is certainly not a way to make sure, your hotel guests will come back to any of your establishments. If this doesn`t get settled, Holliday Inn is out of my address book, you can take that for granted.
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