Hi,
I - bought a Fiat Palio car during the year 2001. I was happy with the car and its performance. The only worry was the service and parts. However I was using My Palio with the service support from one of the local TVS approved garage at my home town (Attingal- Kerala). Any issues they used to find solutions fast and will organize to get the damaged parts in 2 or 3 days maximum. In this case I never felt difficulty for servicing and maintenance of my Palio. And I was very happy when TATA took over FIAT services.
But on 19th August While travelling to Trivandrum, I started listening unusual sound from the silencer part (Could be a hole in the pipe). Then I don’t want to drive the vehicle with that sound…So I found a TATA & FIAT approved servicing center at Trivandrum – Kulathunkal Motors, near toll gate, Trivandrum, Kerala. I told the service advisor about the sound and told him to do the periodic service also. Hence he told as it has reached around 64, 000 km’s, so better to do the major service. So for good I agreed for the major service and changing of the required parts. So they changed first two parts of the silencer and lot many things which cost me 16, 500 rupees. I got the car in the evening…. I didn’t check for any thing……After doing service from such authorized dealers…. I never felt to check the car….But when I reached home and parked my car ….I start feeling very strong smell of smoke and petrol, then I realized that it is from the silencer…. I waited for four days ….Then the strong smell will spread wherever the car stops and smoke coming from the silencer…. Then after driving the car for some days I notice that the mileage of the car has come down….Then I checked the mileage….So I found that the mileage has also come down to 7 km/ liter instead of 14 km/ ltr which I used to get when I checked in the month of July, Then I went all the way to Trivandrum …to inform them the problem…..The security told that they are closed for more than a week for festival. So I again went to them on 8th Sept and told all these issues. Then they told that it is a problem with the fuel sensor…..By replacing the sensor will solve all these issue. I agreed…. They replace the sensor cost me around 4, 000/- rupees, No worries if it is for good…… I went home……Realise the problem is still ON…. Then I approach them on 12th September …..that time radiator fan was not working…. I was happy that they replace the Fan on the same day itself, cost around 8500/- rupees…… .. and they told me to come another day ….to find out the problem for the major trouble (Mileage, Strong petrol smell and smoke). So I came again on 14th Sept, and told them to check the silencer…. Later they called me and told the new silencer has got a problem….. So naturally it has to be replaced free of cost…. But they told ..they will replace the part …but I have to pay the labour charge……. and again it will take another 20 days to get the particular part of the silencer. And now whenever I tried calling the service center …. I don’t get any answers… They just say that they will call me back….
My question is
1. From 19th August onwards my Fiat Palio is facing trouble that too after the major service at the authorized service center….. After listening to the Authorized dealer’s explanation…. seems like this problem will not get rectified in near future…. I very much remorse to inform that the service provided by the above dealer was pitiable. I didn’t face such a major issue for the past nine year with my Palio car ….Is this incident giving me a message ..that I have to face this punishment just because I own a FIAT???
And
2. Why should I pay the Labour charge for replacing the damaged part which I have already paid once??? (The dealer made a mistake by fixing another damaged part again in my car).
3. Again whom
4. After all….. Do you think this problem can be rectified??? Or do I have to sacrifice the quality of the vehicle whichever I Own???
I hope FIAT India will be able to help me in this terrible situation…….. at least for rectifying this particular issue……. And I always dream for a day FIAT will come up with proper and genuine
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