I have experienced such a bad service from First Flight. I wrote them the complaint letter but I have not yot got reply. Giving here the the complaint mail. (Just changed my company name.
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Dear Manager,
First Flight
This mail is to complain about service I recently received from First Flight Courier Services customer service representatives named Javed (Tathawde) and Ramesh (Aundh). Pune office.
This is Nishant Kalvankar from XYZ Technology Solutions Ltd. Here in XYZ, we have an annual gift policy under which 10000 employees get gifts by courier. I believe this is quite a big business for First Flight. Since my other collogues received the gifts but I did not, I thought to enquire this.
I called on 17th April 23 to find out how to deal with a problem I’ve had with the service. After I had been on hold for several minutes, Ramesh came on the line. I had to explain my problem to him several times because he did not seem to be listening and therefore asked me the same questions repeatedly. Ramesh put me on hold for several minutes, and then returned to say he could not help me. Meanwhile I heard him talking to his collogue that “Kya yaar ye #*@ customer dimaag ki %*@# maar raha hai”...and so on”. Needless to say, I was quite frustrated.
I did the follow up and had the similar experience for two weeks.
On date 20th April 23 10.30am, I received a call from Sagar (Delevary Person) saying that, he has the parcel with him and he asked me to stay at home. Since I was busy in a family function, I asked him to come by 5.00 pm. As per the time given I came back to home at 4.30 and waited till 7.00 pm. But he didn’t turn up. Upon inquiry I came to know that, he called me on my cell phone but it was switched off. (How rubbish)
When I called up again to the tathawade office, I am asked to collect the gift from the office. (Is this your service? I thought you deliver stuff at doorstep. I am sorry for that)
Thus, my overall experience with First Flight is
1. There is no coordination between management and the delivery persons.
2. One can not track the consignment status because tracking system is hopeless.
3. FF employees are illiterate as they do not know how to handle customer calls.
4. FF employees should be trained on soft skills.
5. I can not file a complaint online. (Portal dose not have the feature)
6. One should not deal with First Flight as it is such an annoying experience.
I expected a much higher level of service from First Flight, and I am quite disappointed. Because I do not want to spend any more time on such problem in future, I shall not choose First Flight Service. I will be sharing this experience with my friends and family. Also will bring this up to the HR dept. of XYZ Technology Solutions Ltd.
*Please note that this mail is marked BCC to XYZ Admin dept.
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Just go with any other corier service and avoid First Flight.
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