The complaint pertains to a Italian Restaurant by the name “Flavors of Italy”. The restaurant has added “Gluten Free Diet” to its menu and they are charging Rs 85 per dish more for such dishes. Gluten free diet is prescribed for people suffering from Coeliac disease.
I ordered for one gluten free pasta dish on 15th March during lunch time. It was served with a loaf of bread which definitely contains gluten. When I tasted the Pasta I did not find it to be gluten free. Then I called for the manager of FLAVORS. He insisted that it was gluten free dish. When I remained adamant on talking to the chef, he himself went to confirm in the kitchen. “Then he informed me that it was not 100% Gluten Free Diet.”
Coeliac disease is a life-long inflammatory condition of the gastrointestinal tract. This is caused by sensitivity to gluten, a protein in wheat, rye, barley and oats. When eaten, gluten causes changes in the lining of the upper part of the intestine that impairs its ability to absorb nutrients from food. It’s a major medical problem and can lead to extreme problems like Calcium deficiency, anemia and even infertility in women.
International airlines serve Gluten free diet however they make sure that the same does not contain any trace of gluten.
I feel that it’s a serious irresponsibility on part of FLAVORS to serve Gluten free food when it is not perfectly gluten free. The food can have serious implications for people like me who are suffering from Coeliac disease.
Please initiate some action against the restaurant. Its details are:
FLAVORS
49-54 C, Moolchand Flyover Park,
Ring Road, Defence Colony,
New Delhi - 110024
I am attaching a US article on suit filed by an individual on McDonalds on a similar issue:
Suit Filed against McDonald’s for Gluten-Free French Fries
Levy v. McDonald's – Freedland Farmer Russo Behren & Sheller has filed a Class Action suit on behalf of a 5 year old girl with Autism. The family decided to put their daughter on a gluten-free diet after numerous studies showed that such a diet can improve quality of life. McDonald's advertised that its french fries were gluten-free. However, McDonald's recently revealed that its french fries did in fact contain gluten. The class action claim is for unfair and deceptive trade practices and seeks a disgorgement of profits McDonald's enjoyed from sales of its french fries to those seeking to adhere to a gluten free diet. The class will likely seek to recover such money on behalf of autism agencies or societies to promote additional research on autism and related conditions.
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