From: Ravi Narasimhan Iyer July 3
A-12, Gurupushyaamrt CHS
Vidyalaya Road
Mulund East
Mumbai 400081
Tel: 022-25633596 / 9819120452
Email: [email protected]
Re Fly Mobile – Model No: 2080- IMEI NO: 358254013072278
– SRNO: 3582IE07227
Dear Sir,
This is to inform you that the above mentioned mobile was purchased from M/s. One Mobile store owned by Future Axiom telecom Ltd., part of Pantaloon Retail Ltd., from R mall, Mulund West, Mumbai 400081 via cash memo No: T28/3535 on 21/12. On 11/2 at about 8.30 p.m I had kept the mobile phone for charging. After few minutes, I heard a message alert. When I checked the phone, the display glass was burst and developed crack. My son and Myself had approached the One Mobile store at R Mall on two different dates i.e. on 13th and 19th. The Customer service Executive Mr. Ritesh Kotak at Pantaloon and Mr. Manoj from Fly care tried their best to convince their senior to replace the mobile but without success. Subsequently, they guided me to approach their service centre M/s. Bell N’ Tell Tele Services. Bell N Tell refused to service the Mobile free of charge and asked to me pay for the display. Due to none of my fault, the display of the mobile got burst and asking me pay to rectify the same. The mobile is not even 2 months old. This is un fair from the Manufacturer to ask the customer to pay for replacing the display part.
I had approached the India disrtributor of Fly Mobile at the following address.
Manager-Customer Care
Meridian Mobile Pvt. Ltd.,
100, Okhla Industrial Area, Phase II
New Delhi 110020
Tel: 011-41759175
Email: [email protected]
They refused to replace the handset and offered me 30% discount on the repairing charges of Rs.1850/-.
I would request you to take up the matter with the distributor and arrange to repolace the handset.
Thanking you and looking forward to receive your reply.
Yours faithfully,
Ravi Narasimhan Iye
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