Respected Sir/Madam,
(Subject: Fraudulent activity on my Barclays credit card)
I Shreeraj Devaraj so Mr CH. Devaraj owner of Gold Credit card #4339-4800-0032-3616. I had reported as my wallet and mobile on stolen on 18th December. I went to the nearest Police station and filled a FIR stating that my wallet that consisted of Rs. 5000 cash, Pan Card, Barclays credit card, ABN Amro credit card and my Nokia mobile got stolen. Once I got the FIR from the police station and went to the nearest Vodafone store to get my SIM blocked. I ran hear and their to find out your banks nearest ATM to get the customer service # and I was not able to get one then I called up Just Dial services and got the customer service # for Barclays Bank Credit card department.
I called up Barclays bank credit card department but the # came out to be busy after regular calls made for 45 minutes I got landed to Mr. Sukhwinder. I narrated the whole thing that happened with me since morning but the call got disconnected. Again after 20 minutes of trying my call got landed to Mr. Amit and again the call got disconnected. I again kept on dialling the # for the next 25 minutes and again by god grace the call got landed Mr. Amit who understood my concern and blocked my card. He informed me that the card was already used for Rs 9446.00.
The customer service executive who was very humble and generous to help me out. These are fraudulent charges on the card which I did not authorise. The customer service rep helped me and advised me to fill in the customer dispute letter and mail it to the mailing address.
I have authorised Rs. 300.00 on the card with which I filled fuel in my car. I have filled in the customer dispute form and have couriered the same duly signed by me.
After numerous calls to the customer care and speaking to the Floor Supervisor (Mr. Deepak Khurana and Mr. Imran Ali) they informed me on 18th March that the investigation team has not yet looked on the case yet. The apologised and said they will make a note to close this case ASAP.
On 30th March i received a letter that the customer is liable to make the payment. The card was blocked on 18th December at 12:01:07 hours and the card was used before that time. Yesterday i checked the copy of soem merchant copies that stated that the Tranaction was made after 1 PM on 18th December.
The collection team has literally abused me and if i donot pick up the call they call my landline and abuse my family and threat them of dire consequenses. Because of these abusive calls i have to take my mother to my native place (Kerala) so that she can have a little peace of mind. My mother is 63yrs of age and a patient of High Blood Pressure. I was forced to take my mother to kerala as they abused my mother several times when my cell # was not available and my mother picked the call on the landline.
These collection agents speak as if they are road Hooligans and shout and scream to get the money out. me and my family are tortured by these agents on a regular basis. The bank has given me Mental and Physical Harrasment and has crushed the norms stated by RBI by indulging in Immoral Practises and forcing the customer and his family to pay.
I Kindly request you to do the needful and get me out of these fraudlent charges as the bank has really given me and my family a tough time with the collection calls. This information is said to be private and confidential and how on this earth they have given this private and confidential information to my family members.
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