To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia 5610d-1 set Colour Blue
This is with regret i have to inform you that my set has developed problems the day it was purchased from, it first developed problems with display. I took it to nokia care they fixed the problem and said it would not occur again. Later it started again and it was taken to the nokia care and they fixed it again, now this is the third time the display problem occurred now they have kept it with them to rectify that. Every time the service center takes a month to rectify the problem. Thereby my handset was there with them for 3 months within a span of 9 months from the day of purchase. I am sure that a faulty set has been given to me and i have lost the trust in the current handset. The Product code is 0552318.It has been currently given to the Nokia Care at Clarity cells, #319/13, 59th cross, Vatal Naagaraj road, 3rd block, Rajajinagar, Bangalore and the Job Sheet no is 202343506/081213/11. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Vasu S
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