Hi,
I am writing this mail because I had a pathetic experience in one of the Nokia Care center and with one of Nokia’s service engineer.
Center – Janakpuri, District Center
Engineer – Daman Deep Singh
Problem – my phone’s display was having a problem. Everything is appearing upside down and the display was faint.
On 23-May-09 I went to one of the local mobile repair shops to get my phone rectified. The person said that the display needs to be changed and it will cost Rs. 1400/-. I went to Nokia Care because I didn’t able to trust the local shop. This service engineer (Daman Deep Singh) looked into my phone and he did something in front of me by hiding it from me and shown it to his colleague and then told me that the display needs to be changed and will cost Rs. 1620/. I agree with him and asked him to change it. Daman Deep Singh then took my phone inside a room and probably didn’t change anything and asked his colleague to come there and have a look. His colleague went inside and they had some discussion (I saw them talking but didn’t able to hear because I was seating far). Then this guy (Daman Deep Singh) comes out in 2 minutes (after discussing) and told me that it is now working fine and he has changed my display.By this time I was more than 100% sure that this guy (Daman Deep Singh) has not changed the display but able to rectify it because may the display was not having much of a problem. I told him that I don’t want the new display and give me back my old display. Then he (Daman Deep Singh) went inside and took almost 10 minutes to come back. In those 10 minutes he went inside another room and I hear some opening of plastic bag. He came back with a display. To my horror this display was not displaying anything and even the phone was not switching on. I went to this guy (Daman Deep Singh) and told me to give me my phone back in same condition in which I had given it to him (Daman Deep Singh). I asked him that when I had given it to him the display was appearing upside down and was faint but now it is complete white. Then he started arguing and as I didn’t have any proof so I was not confident that he changed the display. After this I went to this local shop again and asked him to check if anybody has changed the display. He opened and to my horror he told me that the display which is in there is a Chinese display and somebody has changed it. I asked him that is there anyway I can prove that this the original display has been changed and the local shop service boy said no. I had left with no choice but to get the display changed from the local shop.
I know it is almost impossible to prove that my display has been changed by Daman Deep Singh but I am sure he has done it. After this incident I really don’t want to go in any of these Nokia Care. These guys can do anything and can go to any extent to save themselves. I hope you will take some action against this guy.
Thanks,
Manas.
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