I bought Godrej Pentacool Fridge on 23.01.05. It started giving cooling problem within a month so I complained & got it replced from com. That too after complaining to consumer court.
After that almost every year it gave lot of problem like cooling issue, gas etc. As we had extended warranty contract with Godrej it doesnt cost me except mental harassment.
This time in Apr 09 & June 09 it started colling problem, When I complained in June 09, it took almost a month to replace compressor.
Now in Sep 09 again same problem started so I comlained on 16.09.09 & after 10 days comressor got changed. But after an hour it stopped working. Engineer who came for repairing told that again compressor gone. Now I am frustrated with the quality of accessories used by company which doesnt work properly and alos with the worst service of company as it again took more than 15 days to resolve issue & complaint is still not fully resoved.
Details of recent complaints:
Date: 16.09.09 Complaint no: 490514
Date: 28.09.09 Complaint no: 497631
Old complaint:
Dat: 07.06.09 Complaint no: 428735
which was resolved on 24.06.09
I wanted to buy new fridge on 28.09.09 (Dussehra) but due to poor service by the company I was unable to do that. Dealer from whom I wanted to buy fridge was ready to give exchange offer and price of my working fridge Rs.3500 however, now I couldnt get it as my fridge stopped functioning and company not able to repair it within time. Its still in non-working condition then how could I get good price of my fridge in exchange???
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