With reference to my complaint No. 10000075496 (24th March) and 10000112493 (12th May). I want to state that :
1. My AC was under AMC Contact under Happy Home Plan with Haier India. I lodged my first complaint on 24th March wide complaint no. 10000075496.
2. The technician had visited twice, first time he replaced a part in the AC but did not wash the AC and He left AC Swing unrepaired and left without getting my signature saying that he would come to me again, but he did't come back. I again called up customer care. Customer Care Executive was not able to deliver the answer the querry. They always kept saying that they would post a reminder on urgent basis.
3. After about one month, when I called Customer Care. The Customer Care Executive (Mithun) told me that my Complaint has been Closed. HOW CAN MY COMPLAINT BE CLOSED WITH A UNDONE JOB? Then I re-lodged a complaint No. 10400308 on 12th May with Mithu (Customer Care Executive).
4. After 2-3 days of my compaint your technician, the same technician visited. And, he made some mistake while servicing the AC and the AC gave black smoke. He disconnected the AC from the power outlet. The AC is still disconnected since he left and we are waiting for him.
5. Now the peak time of Summer has already started, we stay on top floor in our builing. We are facing lots of problem without AC. My kids have fallen sick twice due to high temperature. We have been spending nights with the opened eyes.
My Experience with Haier Customer Service is being extremely bad.
You are requested to kindly look into the matter and provide service at the earliest. Delayed reponse may lead to legal action.
Thanks & Regards,
Raj Kumar Gupta
# 9810247183
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