On 16th Sept 08 in Bangalore, I paid Rs 450 for a Hathway broadband connection to a sales agent. It has been nearly a month from then and the connection has not been installed yet. The initial promise was to install the connection within 4 working days. Since then i must have called the customer service center at least 15 times, every time getting a false reassurance that my complaint had been registered and the field engineer would contact me at the earliest. I even went up to the hathway website and got an email id
Let me also tell you that before applying for this connection i did read several negative reviews about hathway, but still went ahead with my application, reposing my faith in the Hathway brand name. After having gone through this agonsing experience myself, i am sure now that each one of those negative reviews that i read (and i read many many of them) was indeed true.
For those of you who are looking for a new broadband connection - PLEASE DO NOT GO FOR Hathway. I chose to ignore the many reviews that i read and am repenting today - use my experience as learning and keep away!!!
For those of you who work for any of the Hathway, my submission is that Hathway is tarnishing the brand equity which has been established over decades. I sincerely think Hathway should discontinue providing this service at least till the time it establishes the capabilities to provide basic services to its customers on time. Today after not having got the services for which i had paid Rs 450 a month back, i feel duped by Hathway - i sincerely believe the Hathway brand deserves a better treatment than this. I really hope someone senior in the Hathway group reads this and multiple such reviews that are floating around on internet and takes some action.
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