Hathway
Poor internet connection, and service

Hi,

Never go for hathway internet connection, poor customer service.

Their technical people don't have any knowledge to fix a problem when the problem arises.

I have got a network connection from hathway for about 15days back of 128 kbps unlimited plan.

The network was very slow, i was getting less than 20kbps speed. after 5 days suddenly there was some problem in the signal so i was not getting any signal for the network, i have given a compliant and so called "technical people" are still working. still it is not resolved (it is almost 10 days is over), every day i call the Customer case thy say it will be fixed by today. I have called at least some 30 times in this 10 days to get this resolved, still not resolved.

So what i want to say is:

hathway is cheaper.. but if we calculate the no of days the network works and the amount of money we spend on the calling customer care, it will be "double costlier" than that of the tata indicom/ airtel's cost.

This is what i have learned about Hathway.

So please avoid Hathway, otherwise you will experience the same.

Can any body tell me what is the process to complain the same to consumer forum.