I HAVE PURCHASED 01 HCL DESKTOP FROM TWINBERRY COMP PVT LTD. THROUGH INDIAN NAVAL CANTEEN SERVICES AT MUMBAI VIDE INVOICE NO. TCPL/0809/550 DATED 15 NOV. THE DESKTOP IS UNDER GUARANTEE PERIOD FOR ONE YEAR TILL 15 NOV. THE LCD MONITOR STARTED SWITCHING OFF AUTOMATICALLY AFTER 3-4 MINUTES OF SWITCHING IT ON. THE MATTER WAS REPORTED TO THE SHOP FROM IT WAS PURCHASED . THEY SENT A REPRESENTATIVE TO MY HOME TO CHECK THE SYSTEM ON 24 APR WHO FINALLY TOLD THAT HCL TO BE CONTACTED FOR THE PROBLEM. THE COMPLAINT WAS THEN REGISTERED AT HCL ANDHERI (MUMBAI) CENTRE ON 24 APRIL VIDE COMPLAINT NO. 1240433. AFTER REPEATED REMINDER THROUGH PHONE THE HCL FINALLY SENT AN ENGINEER ON 27 APR WHO FINALLY CONCLUDED THAT THE MONITOR SCREEN IS FAULTY AND NEEDS TO BE REPLACED WITH NEW ONE. HE ALSO SPOKE TO MR. PRASANT, THE MARKETING/OPERATION IN-CHARGE, ON PHONE AND ASSURED ME THAT THE MONITOR WILL BE RECTIFIED/REPLACED WITH NEW ONE WITH IN TWO DAYS (THE COPY OF THE SAID ASSURANCE IS WITH ME). HOWEVER THE ANDHERI FIRM DID NOT RESPOND TO ME TILL 4TH MAY. ON 4 TH MAY I CALLED MR. PRASANT 3-4 TIMES BUT RESPONSE WAS TOTALLY IGNORING. I FINALLY GOT ANNOYED AND CALLED HIM TO SAY THAT I AM FRUSTRATED WITH THE RESPONSE OF HCL AND WILL MOVE TO CONSUMER COURT. HE THEN CAME IN ACTION AND ASSURED ME THAT I WILL GET MY MONITOR REPAIRED AND DESPATCHED TO MY HOME BY 5TH MAY. BUT TO MY SURPRISE THE MONITOR WHICH I RECEIVED IS NOT THE ORIGINAL ONE WHICH WAS TAKEN FROM MY HOME BY MR. N THAKUR, THE COURIER MAN FROM HCL. ALSO THE MONITOR IS OLD AND PARTIALLY WORKING. I WOULD LIKE TO SUE THE FIRM AND WANT COMPENSATION FOR THE CHEATING AND DELAY CAUSED TO ME. PLEASE DO NEEDFULL. THANK YOU.
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