HCL INFOSYSTEMS - TOSHIBA E-Studio 165
Arbitrary change of sale terms after sale

We have bought a TOSHIBA E-STUDIO 165 from HCL INFOSYSTEMS, Chennai through their sales agent Mr. Senthamil Selvan.

The Terms agreed where

warranty to be 3 months or 50, 000 copies

AMC to be 40 paise per copy (all parts and consumables incl)

From the above the understanding is clear that the payment of 40 paise per copy shall be after the completion of warranty period. However now HCL Infosystems have changed there stand unilateraly and says we need to pay the 40 paise per page rate right from the first day.

In these circumstance we fail to understand what does the term Warranty mean, if they are charging you for the comprehensive warranty of 40 paise per copy right from the first day.

It is difficult to believe that a Company like HCL Infosystems can actually go to this extent for a petty amount of Rs. 20, 000/-

I am sure never to trust HCL in future and will suggest all the rest also to be careful. The sales guys talk and assure anything and everything, but when it comes to delivering, it is not their forte.