This is with reference to my withdrawal done on 5th may. I went to HDFC ATM in shere punjab, as we had a function in my house i had to withdraw 27000 thousand rupees from my account number 5364667118,
1. I punched the amount Rs 2000 and money was dispensed bearing transaction number 3443, with balance remaining in my account Rs 58907
2. then i had punched Rs 20000 and received the money with balance remaining in my account Rs 38907 transaction no 3444
3.Third transaction, i punched Rs 5000, MONEY WAS NOT DISPENSED to me and a blank receipt was generated with depleted balance of Rs 33907 towards transaction number 3445, (as you can see in the receipt) which was over looked by me
4. I again punched Rs 5000 and money was dispensed with Balance 28907/- remained in my account for which transaction number is 3446.
To My shock when i opened my mail box i got a mail from CITI stating my ECS of Rs 13163.16 declined after checking my account i was astonished to see the Debit of Rs 5000/- again. Now to the best i can do, I had attached the ATM slips dispensed by HDFC bank, (thanks God, i have not thrown the receipt, Which i normally do)
I had mailed CITI-Bank with all the ATM Slip Scannedand the reply from CITI was
Dear Mr. Mohd,
This is with reference to your e-mail dated June 16 addressed to Head Customer Care.
We would like to express our deep sense of regret for the feeling of dissatisfaction you have been left with.
Further when it was not resolved i mailed to Aditya Puri and there was the reply from Rajeeb Chatterjee
Vice-President -- ATM, NetBanking & MobileBanking as follow
Dear Mr Sheikh,
We have once again checked the transactions that you did at our ATMs and have concluded that requested Cash was dispensed to you for these transactions.
From our side we have sent necessary confirmation and supportings to Citibank. You may please take up the matter with them for any further clarification.
thanks and regards,
Rajeeb Chatterjee
Vice-President -- ATM, NetBanking & MobileBanking
Please help me
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