From: ALAM NAUSHAD [ Manager (HPML), Jamshedpur Works, FOUNDRY ]
Sent: Sat 6/28 4:06 PM
To: [email protected]
Subject: poor service from kenstar
I have bought one split ac 1.5 ton from kenstar Jamshedpur in Oct'06.
This has started giving problem now.
I contacted the service center (phone no. 916572228316 cell: 919431344381 (Mr. Shahzad)).
They responded very lately. they have filled the gas charged me Rs 1500.
Again gas leaked.they took my outdoor to their serviceestation, repaired and fitted... again leakage observed... Then they took my indoor to their service station..filled the gas again... charged me Rs 300.again... again ice is forming at outdoor joints...
Then they checked the pipe connection and they repaired the pipe telling that the leakage is from pipe, It took again 15 days.
After all, my a.c is not working and I am totally fedup with this kind of service...
This is the kind of knowledge and skill that the Kenstrar persons are having and they are claimimng to be a world class company... I doubt...
This way whole summer passed now waiting for monsoon...
This way i am still with my problem... my ac is not working... they are telling that they will send their technician... all bullshit...
This is the kind of service I am getting...
Literally I will never suggest any of my friend to buy any Kenstar product. Also I have changed my attidute to buy any kenstar product.
you are free to contact me
Naushad Alam
manager
HPML
Tata Motors Ltd.
Jamshedpur
Cell:- 919431381449
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