HDFC Bank
Leived charged on my account without any information

Hi,

I am holding an account with HDFC from last 7-8 years now and I have been facing problems every now and then.

I fail to understand, how come it's my money and my account, when the Bank has the right to take money out of my account without any prior consent.

This account has been on and off as a coorporate account but from last 2 years, it's a personal savings account. At that time, I was informed that I am supposed to maintain a total of Rs 5000/- in my account atleast once in 3 months with no wirtten documentation provided to me. This time in april, I checked my statement and found a charge of Rs 827/- on my account. When enquired about the same, I came to know that the charge is because my average in last 3 months is not above Rs 5000/-. Now, first I was never provided any documentation saying that I am supposed to have an average of Rs 5000/- in 3 months. Thus, I was ignorant in this case. Second, how can someone take out money from my account, without asking or informing me. They simply toook the money out as if the account and the money beolngs to their forefathers. Also, what justice is it, that if someone failed to maintain an average of Rs 5000/- in 3 months, the bank would charge the customer around Rs 1000/- approx.

And this is the kind of treatment is given to a person who has been banking with this bank from last 7-8 years now. I fail to understand if HDFC even understands, what customer service is. I spoke to Phone banking but no good response. They have canned response, which they keep on repeating, without even understanding, how it feels to loose money without any prior information and knowledge.

Hope someone somewhere is reading this e-mail and is bothered about good banking.

I can be reached at [email protected]

Thanks

Surender Singh