Inconsumercomplaints.com » Miscellaneous » Review / complaint: HDFC Bank - Not giving me the RC book, telling lie and harassing for EMI | News #253330

HDFC Bank
Not giving me the RC book, telling lie and harassing for EMI

Dear Sir,

Please find the mentioned below mails sent to me by your bank. It is very disheartening to say that Bank is playing a foul game with me.

The mail sent to me (against my complaints) On

Fri, Mar 28 at 9:04 PM

Wed, Apr 2 at 1:08 PM

Thu, Apr 17 at 10:45 AM

Mon, Apr 21 at 3:38 PM

Thu, May 1 at 2:01 AM

Fri, May 9 at 1:04 PM

Sat, May 10 at 12:09 PM

Mon, May 12 at 2:25 PM

Tue, May 20 at 7:05 PM

Mon, May 26 at 12:28 PM

The bank has written to me that

(On 28th March) - The bank is looking into the matter (

(On 2nd April) - You will get the RC within 15days (before 17th of April).

(On 17th April) - We regret for the delay in receipt of RC book to you as per our earlier

commitment.

(On 21st April) Rc transfer documents already submitted in RTO expected anytime now.

(On 1st May) - We would like to inform you that the process of R.C transfer has been completed. You are requested to contact Mr. Mukesh of M.S. Motors to collect the R.C Copy.

(On 9th May) - We confirm that the R.C. Book has been already forwarded to your dealer. You are requested to contact Mr. Mukesh of M.S. Motors to collect the R.C Copy.

(On 10 th May) - At the very outset, we are sorry that your experience regarding the R.C.Copy has been less than pleasant. We apologize once again and re-assure you that every effort from our side is being made to have your query resolved at the earliest.

(On 12 th May) - that R.C has been transferred and you can collect the same from Mr. Mukesh (Mobile no 9310628806) owner of M.S Motors.

(On 19 th May) - regarding RC Book, we will reply to you in 3 working days. We request your co-operation in the interim

(On 26 th May) - We confirm that the RC Book has been transferred in your name, however

the same is pending with RTO for signature. The RC book will be delivered to you with in next 10 days

It seems through all your replies that Bank was not telling me the truth and was giving all the wrong information to me.

Now 5 months has gone by and I have not been given the papers to me.

1. I am not been able to drive the car with peace of mind.

2. I am suffering from mental torture and not been able to sell the car in case of financial crunch.

3. Meanwhile I stopped the EMI after giving proper information to bank through my mails (See my mails on different dates sent to bank) as I was not getting the RC. Even Bank did not bother to write to me on this.

4. And now, the goons of the bank are giving calls to pay the EMI with Interest and all that. They are threatening to me and my family.

5. I told one of them the whole story, but they continued the threatening.

6. Tell me why this is being done to Me.?

7. And why should I continue paying the EMI?

8. Who is responsible for all this and what bank is going to do against them?

9. Why should I not initiate legal action against the bank? (Bank has not responded to this also as I had mentioned this too in my mail).

Regards

Arjun Deshpremi

Director- ADS Media Pvt. Ltd

Ex Head- internet Coordination- Outlook Group

News Editor- Dainik Jagran (The No.1 Daily newspaper in India)

RE:'HBL=005-112-317' Complaint/Feedback for - Used car Loan NET.CS.Hpg

16 messages

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loansupport Fri, Mar 28 at 9:04 PM

To: "[email protected]"

Dear Mr. Deshpremi,

We thank you for your e-mail dated March 27 regarding Car Loan.

Your query is being attended to. We will revert to you within 4 working days.

Looking forward to your co-operation and patience in the interim.

Warm regards,

Pramod Patwa

Customer Support,

HDFC Bank Ltd.

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loansupport Wed, Apr 2 at 1:08 PM

To: "[email protected]"

Dear Mr. Deshpremi,

Further to our e-mail dated March 28 regarding RC book.

We understand the our official Ms. Smriti Kaushik has contacted to you and confirmed the you will receive the RC book in next 15 days.

Warm Regards,

Pramod Patwa

Customer Support

HDFC Bank Ltd.

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Arjun Deshpremi Wed, Apr 2 at 1:45 PM

To: loansupport

Dear Mr. pramod

Thanks a lot for this. I am waitin for this

Regards

Arjun

[Quoted text hidden]

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Arjun Deshpremi Wed, Apr 16 at 3:32 PM

To: loansupport

Dear Sir,

Please refer to your reply below. 'HBL=005-112-317' Complaint/Feedback for - Used car Loan NET.CS.Hpg

As per Your reply I was supposed to get the RC book by Today. But I am sorry to say that I have not recieved the RC book yet. As per your assurances I allowed the EMI to be withdrwan from my account But Now I am ging to stop the future EMIs.

I would also bring to your notice that

1. I am suffering from mental torture due to non having the RC book even after 3-1/2 month.

2. I do not know what will hapen if something goes wrong with the CAR.

3. I had made it clear in my first mail that some conivence is there with the bank with the seller through Bank DSA. But i have been assured through calls from Bank and your below mail that I will get the RC. but I still feel some 420 is there in this case and there is defenite conivence between Bank and Seller. And that is the reason why I was given so many assurances which has never been fulfilled.

5. I am going through a mental trauma with Financial loses. If I would had been provided the RC which was promissed to be handed over to me within 15 days, I would had been sold the car to meet my loses on time. But it is not happening and I am making financial loses till date.

6. Again I suspect that bank through its DSA will not provide me the genuine/origional RC book.

I had taken loans from your bank and always returned the loans through EMIS without any fault or complain. As on date too, I am paying the EMI for a personal loan without any fault or complain. But this time in case of this CAR loan my faith is eroded. I hope you will understand my problem and do the right thing to retain the faith of people like me in your bank.

Regards

Arjun Deshpremi

On Wed, Apr 2 at 1:08 PM, loansupport wrote:

[Quoted text hidden]

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loansupport Thu, Apr 17 at 10:45 AM

To: Arjun Deshpremi

Dear Mr. Deshpremi,

We regret for the delay in receipt of RC book to you as per our earlier commitment.

Your query is being attended to. We will revert to you within 4 working days.

Looking forward to your co-operation and patience in the interim.

Warm Regards,

Pramod Patwa

Customer Support

HDFC Bank Ltd.

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loansupport Mon, Apr 21 at 3:38 PM

To: Arjun Deshpremi

Dear Mr. Deshpremi,

Thank you for your patience.

Our officer tried to contact you on mobile and office landline no (011-26191421) but not getting through. Delay in RC transfer is due to HR 26 No (Gurgaon Authority). Rc transfer documents already submitted in RTO expected anytime now.

You are requested to contact Ms. Smriti Kaushik as she is handling your case

her contact number is 9350591017

In case of any further clarifications please write to us.

Warm regards,

Dayanand Chavan

Customer Support

HDFC Bank Ltd.

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Arjun Deshpremi Tue, Apr 29 at 11:04 PM

To: loansupport

Dear Sir,

It seems you people are making us fool. It seems from your replirs time and again. And that with a person who is

1. head - Internet - Outlook group of magazine.

2. Who was News Editor to India's No. 1 Newspaper Dainik Jagran.

3. Who was Deputy News Editor At Hindustan Times.com

4. Who did the top level Reporting for almost 12 years and covered the banking sector too including your bank and had regular interaction with HDFC bank Chief at that time.

5. To a person who is very senior journalist.

And Now, Please note

1. I have passed the instruction to my bank to stop payments against this car loan.

2. I am going to sue the bank for the false promises made to me through all your mails.

3. And try to cheat through cnivence with DSA and Seller of the car who is a close associate of your DSA.

4. And for all this only your bank is responsible and have to pay the damages against my mental torture and financial loses apart from paying legal expenditure in future.

Regards

Arjun

[Quoted text hidden]

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loansupport Thu, May 1 at 2:01 AM

To: Arjun Deshpremi

Dear Mr. Arjun,

We would like to inform you that the process of R.C transfer has been completed. You are requested to contact Mr. Mukesh of M.S. Motors to collect the R.C Copy.

Thank you for writing to us.

In case of any further assistance please write to us.

Warm regards,

Dayanand Chavan

Customer Support

HDFC Bank Ltd.

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Arjun Deshpremi Thu, May 8 at 1:38 PM

To: loansupport

Dear Mr. Chavan

I had a talk to Mr. Mukesh. He again had promissed to handover the RC to me within two days. But till date I have not recieved the same. And That is why I have stopped the payment as I had written to you earlier.

Regards

Arjun

[Quoted text hidden]

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loansupport Fri, May 9 at 1:04 PM

To: Arjun Deshpremi

Dear Mr. Deshpremi,

Thank you for writing to us.

We confirm that the R.C. Book has been already forwarded to your dealer.

You are requested to contact Mr. Mukesh of M.S. Motors to collect the R.C Copy.

Warm Regards,

Ashish Bhatia

Customer Support

HDFC Bank Ltd.

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Arjun Deshpremi Fri, May 9 at 1:34 PM

To: loansupport

Dear Mr. Ashish

How many times I should contact. 100 or 1000s. You people are misleading me for the last two months naow and I am going through the mental torture for the last 4 and half months as I do not have the papers. Even I wrote HDFC as many as 8 times ands you people told me that I will get it within 15 days. And Now its again more than two months. Even I had stopped the EMI and you people are trying to make me fool.

I had again written to you that I am going to file a suit against the bank. But your bank is agnoring my the stoipping of EMI and legal suit. This is final call from my side. Now onward I am going to file a legal case against the bank without giving you further notice or reply to your maiols.

Regards

Arjun Deshpremi

[Quoted text hidden]

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loansupport Sat, May 10 at 12:09 PM

To: Arjun Deshpremi

Dear Mr. Deshpremi,

At the very outset, we are sorry that your experience regarding the R.C.Copy has been less than pleasant.

We apologize once again and re-assure you that every effort from our side is being made to have your query resolved at the earliest.

Warm Regards,

Dayanand Chavan

Customer Support

HDFC Bank Ltd.

"

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loansupport Mon, May 12 at 2:25 PM

To: Arjun Deshpremi

Dear Mr. Deshpremi,

Thank you for your patience.

We would like to inform you that our officer had tried to contact you, however could not be contacted you. We would like to inform you that R.C has been transferred and you can collect the same from Mr. Mukesh (Mobile no 9310628806) owner of M.S Motors.

In case of any further assistance please write to us.

Warm Regards,

Dayanand Chavan

Customer Support

HDFC Bank Ltd.

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Arjun Deshpremi Mon, May 19 at 4:04 PM

To: loansupport

Dear Sir,

Now, its endless wait. I was contacted by Ms. Jain whose No. was given to me in your earlier mail. She told me that the RC book was unsigned by the authority and has been returned for getting it signed. So it is still nopt clear when will I get the RC.

Meanwhile I had stopped the EMI and for that I got a call from your bank to pay it. I have refused to do so ready to face the legal battle. As I had informed you earlier too, I am not going to pay the EMI unless I am getting the RC.

Regards

Arjun

[Quoted text hidden]

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loansupport Tue, May 20 at 7:05 PM

To: Arjun Deshpremi

Dear Mr. Deshpremi,

Further to your e-mail regarding RC Book, we will reply to you in 3 working days.

We request your co-operation in the interim

Warm Regards,

Joshin Peter

Customer Support

HDFC Bank Ltd.

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loansupport Mon, May 26 at 12:28 PM

To: Arjun Deshpremi

Dear Mr. Deshpremi,

Thank you for your patience.

We confirm that the RC Book has been transferred in your name, however the same is pending with RTO for signature. The RC book will be delivered to you with in next 10 days.

Incase of any further assistance, please write to us.

Warm Regards,

Joshin Peter

Customer Support

HDFC Bank Ltd.

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Company: HDFC Bank

Country: India

Category: Miscellaneous

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