HDFC Bank Credit Card
Harassment & Wrong Commitment by HDFC Credit Card Division for payments which is already made

Ref: HDFC Credit Card No. 4346-7710-0949-4825

Subject: Harassment & Wrong Commitment by HDFC Credit Card Division for payments which is already made.

Dear Sir,

I was holding a Credit Card of HDFC Bank, the details are as under:

Name: Reena Charan

Add: H. No.3, Church Compound, 1 Butler Road, Delhi – 110054

Card No. : 4346-7710-0949-4825

The settlement letter of six instalments of Rs.24, 500.00 was issued by HDFC Bank on this card but I did not received the original letter as of my repeated reminder to the bank executives (Rajouri Garden Branch) and also called to customer care regarding this matter. After that I got a photocopy of the same which was not very clear. Due to some financial crisis as my dad is having cancer, I made full payment to the bank in twelve instalments rather than six instalments as per the telephonic instructions and confirmation of the bank executive (Rajouri Garden branch). The tele caller told me that you can pay your settlement amount in more instalments and it will deduct in your total amount. At the time of last instalment, I asked the HDFC Bank executive to get me the full and final receipt and NOC and can collect the payment. But she told me that she can’t give me receipt for full and final payment, but all of your dues is been cleared and you will receive the NOC by courier. On good faith I made the payment, but even after that again and again I am receiving calls in my office that your amount is due and misbehave on phone by using vulgar language. When I called to customer care and ask them to issue me NOC then they said that your earlier settlement has cancelled and you have to re-settle the amount, which was shocking to me.

You can check my account summary regarding dues.

Now, I have received a letter on dated 8th June from some advocate regarding payment of Rs.44, 978.00. I am really very very disturbed by all this.

I am requesting you to please took into this matter and close this chapter at the earliest as all the dues is been cleared from my side. Please acknowledge receipt of this letter. My email id is [email protected].

Thanks and regards,

Reena Charan