HDFC Bank/HDFC Credit Card
Broekn Product Delivered

HDFC Bank Credit Card has a tie up with AVA Merchandising, Delhi,

I purchased a Jewellry Set approx 1450/- in Easy EMI option from them ON 5 Apr I received the same in broken condition on 22 Apr I reported this to HDFC & to AVA also and

1] AVA Responded & promised to pick up & deliver the new in 10 Days.

2] HDFC never responded.

On 5 May AVA Courier Person picked up the same from me, I havent received it on till 15 May In my Monthly Credit Card Statement HDFC charged me for the same,

I called Customer Care, & Emailed on Customer Care & CC to AVA that I haven't received the replacement product till date so Cancel My Order & attached ARAMEX Shipment Slip [AVA Courier through which the faulty product send back to AVA]

But now HDFC & AVA both not responding, I am paying for the whole charges for the month & requested them to credit back the same to me. But still no resopnse. Shockingly I work with one of the HDFC Group Company.

Jago Grahak Jago