HDFC Credit Card
Unnecessary harassing by putting delay charges

Hi

I am having Credit Card of HDFC Bank. There was a service to pickup up the cheque for outstanding balance before due date. Till date no body comes to pickup and nop body even bothers to call back.

I submitted the complaint by phone banking. They (bank representative) apologies and told me that no extra charges will be levied upon. But the charges were there on new statement.

I asked in writing for the clarification and reversal of charges before I pay the cleared amount. They (bank representative) did the reversal and again put charges in next statement.

This thing is going on from 3 months but bank is not taking appropriate actions to solve the issue and unnecessary harassing me for paying the minimum amount. Please guide what to do. My email is [email protected]

Thanks & regards

Vikas Garg